Customer Services

Customer Services

Contact Information

Have a question? Feel free to contact us at info@vijayleatherworks.com or +91-9680018388 anytime.

Shipping Information

We pride ourselves in making products of the highest quality materials with attention to detail. However, if you are not completely satisfied with your purchase, Will Leather Goods will gladly accept returns on full price product for exchange, store credit or refund within 30 days of purchase. All merchandise returned must be unworn, in original condition, tags intact and in original packaging with purchase receipt.

Payments

We accept all major credit cards, and can accept checks upon request. International buyers should be aware that they are responsible for any customs/duties/taxes from their respected countries that must be paid upon receipt of the shipment.

Product Availability

We hand make our products one by one. While we try to keep many of our most popular items in stock for immediate shipping, some products may have a longer shipping time because of their bespoke nature. Within 48 hours of placing your order, a Vijay Leather Crafts customer specialist will contact you to confirm the availability of your item and answer any questions. If you’d like to contact us before ordering, please give us a call at +91-123456789 or write to us at info@vijayleatherworks.com

Refund Policy

We guarantee our bags against material and workmanship defects for the life of the registered user. Upon receipt of your bag, please register it with us here so that we can be sure to give you the best possible customer service. Should your Labrador chew off your handle, or some other misfortune becomes your bag, we can usually make a repair for a small shop fee.

Care Instructions

While a simple damp cloth is perfect for most cases, it can become necessary to use a gentle cleaner or conditioner specifically for leather. We recommend a wax-free leather conditioner formulated to gently clean, condition, and preserve vegetable tanned and finished leathers. Follow manufacturer instructions. Always test on a hidden area first. Do not use waxes or silicone formulas as these leather preparations impair the ability of the leather to “breathe.”